Shipment

    With Keia Dior Hair, we ensure that shipping in considered in a timely manner.  Just add the products you want to the shopping cart, hit "check out", and you'll see the shipping rates. Once you complete the payment, we'll ship the goods out to you as soon as possible. 

​

How Fast Can I Get My Products?

• The time from when you pay to the time when you (or your customer) receive the goods is typically 3-8 business days. 

• After we send out your goods, we email you the courier tracking number.

• We ensure that all customers will receive there packages as soon as possible.
• For out the county customers please expect higher shipping rates and 7-10 business days for your packages to be delievery.

 

Receiving Your Delivery

• Couriers require a signature from the recipient for delivery, and this is a fast and secure way to have your products delivered.

• It is essential you provide a full, accurate shipping address, and a valid delivery phone number. 

• If you believe your package is missing items, includes incorrect items, or has been damaged or tampered with in any way, it is essential that you communicate this clearly to the courier company's delivery driver at the time of delivery. If you accept delivery and sign for the goods, it is much more difficult to pursue a claim later.
  

​

Shipping Cost

• All our shipping fees are calculated automatically according to either the actual kg weight of the goods or the goods' dimensions, plus the delivery location.

• The Air Waybill (formal shipping document) that accompanies your goods may show a kg weight that is less than the shipping band that you paid for. This happens when the item is light but bulky, so the shipping band is calculated by dimensions, not actual weight.

• The prices depend on the different rates of the shipping companies and are subject to change without notice. We're constantly working on lowering the shipping prices for you though!

• All orders must be fully paid in advance, including shipping. Shipping charges are not refundable except in cases of wrong delivery.

Worldwide Shipping and Legality

• We offer shipping worldwide to almost all locations on the planet. (We reserve the right to cancel and refund orders at our discretion, for example where shipping to a remote area is not feasible for any reason.)

• Please note that you are responsible for finding out in advance about the legality of importing your ordered items in your country - and about the legalities of importing goods into your country per se. We are not responsible for confiscated items by your local authorities, or any associated costs incurred. Please read the full small print below!

• Customs clearance is undertaken by the courier in the delivery destination country (and in certain cases, in the en-route country). You must be available for contact by them, in the event of any query or clearance confirmation. You are responsible for knowing the regulations in your delivery country before placing your order.

 

​

Returns and Refunds

• If you experience any problem with a product bought from Keia Dior Hair, contact us first and we will do our best to advise you.

• Physical damage to a product caused by the user invalidates the warranty. Opening products up, e.g., to repair or modify components, invalidates the warranty. Flashing the firmware or using non-approved method invalidates the warranty.