Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right. We have an ALL SALES ARE FINAL policy, which means ONCE YOU PURCHASE YOU CAN NOT RETURN TO RECEIVE MONEY/ CREDIT.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
no refunds will be issued by the company. All SALE ARE FINAL!!!!

How do I prepare my bundles for installation?

To prepare your bundles for installation, pre-wash and condition your bundles with high-quality shampoo and conditioning products that are Sulfate Free.

Can I dye my hair extensions?

Yes, you can dye our raw donor Collections. Our Dyed Collection in Blonde has been pre-bleached, making it easier to deposit color into the hair. We recommend allowing an experienced hair care professional to color your hair extensions.

How do I care for my hair extensions?

To properly care for your extensions you should shampoo and condition regularly, with a high-quality sulfate-free shampoo. Use a sulfate-free creamy conditioner to add moisture. Use a heat protectant when applying heat styling tools, and sleep on a satin pillowcase (or in a satin cap) to reduce breakage, tangles, and thinking how do I care for my Straight textured hair extensions? The Straight texture is extremely low-maintenance. To avoid weighing hair down, use only a small amount of product as needed. After installation and washes, flat iron the hair to give it a sleek appearance.

How to care for my Body Wave textured hair extensions?

The Body Wave texture is low-maintenance. Use only a small amount of product to keep your bundles light and fluffy. To enhance the Body Wave pattern, use a spray bottle to mist hair with water before adding products. Comb hair with a wide-tooth comb while damp and scrunch the hair with your hands. Allow hair to dry to set the wave pattern. You can use a curling iron or Flexi Rods to set waves or curls. To straighten hair, use very little to no product. Body Wave hair straightens very easily with a flat iron.

How do I care for my Deep Wave textured hair extensions?

The Deep Wave texture requires slightly more maintenance than the Body Wave textured hair. Daily, wet your hair and gently comb out your Deep Wave hair with a wide-tooth comb. To apply the product, rub the product in the palms of the hands first, then distribute the product evenly throughout the hair. To enhance the Deep Wave pattern and avoid dryness or frizziness, use a spray bottle to mist hair with water before adding a creamy moisturizer. Comb hair with a wide-tooth comb while damp and scrunch the hair with your hands. Allow hair to dry to set the wave pattern.

How do I care for my Curly and Kinky Curly textured hair extensions?

The Curly and Kinky Curly textures require more care and maintenance. Daily, wet your hair and gently comb out your extensions with a wide-tooth comb. Use a spray bottle to mist your hair with water followed by a creamy moisturizer to help avoid dryness or frizziness. You can use more products on your Curly and Kinky Curly textured hair than other textures without having the appearance of the hair weighed down. Comb hair into desired style using a wide-tooth comb and let wave pattern dry to set. After the wave pattern has been set, you can finger-comb your hair gently to add volume or brush to add afro-like volume.

How do I straighten my Deep Wave and Curly-textured hair extensions?

Deep Wave- and Curly- textured hair straightens with a flat iron into a coarser texture than the Body Wave. Start by shampooing and conditioning the hair with a high-quality sulfate-free shampoo to make sure hair is not weighed down by a product that can prevent sleek straightening. Make sure your natural hair underneath your extensions is completely dry. Next, part the hair into four sections to ensure all hair gets the heat it needs to straighten. Lightly mist your palm with a light heat-protectant product, and then apply it to the hair in each section. We recommend using a blow drier with a comb attachment followed by a padded brush, to loosen the wave pattern before applying heat from a flat iron. Take a small sub-section of hair and use a ceramic flat iron to grip hair firmly. Start at the root, and move slowly until you reach the end. If required, do a second pass until the hair is straight and sleek. Repeat until all your hair is straightened. Then style as desired!